Clinical Documentation Training

This is a clinical documentation training that was created to fulfill a request from a call center that provides information on community resources.

Course Content:

• Click here to view the interactive eLearning course

Storyboard / Script:

• Click here to view the storyboard / script for this course.

Problem(s) this training resolved:

• Prior to this training, there were no standard guidelines for completing documentation.

Learner Analysis:

1. Learner Characteristics

• Approximately one hundred employees took part in this training.

• Sevent-five percent of the learners were social workers or nurses.

2. Learner Motivations:

• Compliance with Requirements:This training was a job requirement and failing to complete it would be noted on yearly employee performance evaluations.

• Improving Work Performance:This training equips learners with knowledge and skills that can make their work easier and more effective

3. Prior Knowledge:

• Participants have been completing documentation in various platforms.

4. Access to Technology:

The learners will have access to laptops and smart phones to complete this training.

5. Learning Environment:

Some learners will be completing this training in their home offices (working spaces) while others will be completing it at the agency's offices. Some learners will have a quiet environment while others may have a noisy or busy environment. Some learners may need to wear headphones to "tune out" the distractions in their environment.